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IntroductionWarrington, Wigan And St Helens Sling Library (WaWiSH) provide Warrington and surrounding areas with services and resources to enable safe babywearing, either in arms or using slings and carriers. We offer free advice, along with charged consultations, workshops, and hires of the stock we have. Our weekly Sling Library Sessions are run by volunteers and one paid member of staff, many of whom are trained to either Peer Supporter or Consultant level, through different UK Babywearing Schools. This policy will set out what personal and sensitive data we will collect from you, how we will use it and how we will protect it.
Information we may collect from you and whyThe data we collect from you will depend on how you wish use our services. We will almost always collect your name, and if you decide to hire any slings then we will ask for your contact details (address, telephone number and email address) to allow us to get in contact regarding the hire. We may contact you if you have requested information, to gain more knowledge prior to a consult, to get updates on how you are managing your hire, to send return reminders, invoices, and hire confirmations (normally via MyTurn). We may also get in contact through email to let you know of any updates or events that we (WaWiSH) have organised. The contract that you agree to (our Terms & Conditions) means that we hold this data to fulfill a contractual lawful basis, and that you will become a user of WaWiSH. We may ask personal information regarding your physical or mental health, or your child’s health within conversations. We collect this information to ensure we can offer the best advice with regard to how you carry your baby, and which the most suitable carrier may be. The information we request will only be for legitimate business reasons.
How we collect and store your information We gather your information from several sources:
From face to face contact
Sign in sheets at sling meets - Attendance figures are logged before the sheet is shredded (No individual, personal, or identifying details are kept)
Via Facebook private messages - access via password protected devices. Only WaWiSH trained staff/volunteers will be admin on this platform
If you comment on Facebook posts - your name will be public to those who look at our page
Incoming emails through Gmail - access through a password protected device
Pre-consult questionnaires - via Gmail, stored as previously
PayPal/Bank Transfers/Stripe - accessed on password protected devices, and with a password each time they are accessed. PayPal/Bank Transfer details/Stripe are accessed only by the relevant staff of WaWiSH. These sites will be GDPR compliant and have their own Privacy Shield
MyTurn - password protected devices and logged in on each use. Only WaWiSH trained volunteers will be admin on this platform. MyTurn is GDPR compliant and have their own Privacy Shield
When we share your informationWe do not share your information to any third parties unless you specifically ask us to. The only exception to this is if we felt we had to speak to Social Work or a Health Visitor regarding a suspected safeguarding or child protection issue of any kind, as per our Child Protection Policy.
Your data subject rightsYou have the right to request what data we store about you, at any time. We will give you those details within 14 days, with no cost to yourself. These details will only be what you have told us anyway. We require you to opt-in to receive our email updates. You can request for us to delete your email address from our mailing list at any time. This request will be completed within 7days. For insurance purposes we are required to keep your details for 6 years, but it will always be kept safely, as above.
Questions, concerns or complaintsIf you have any queries, please contact us:Warrington, Wigan, And St Helens Sling Libraryinfo@kangarinos.co.ukwww.wawishslingmeet.co.ukwww.facebook.com/wawishslingmeet
Carriers should be returned to a sling library session, or via post. If an item is posted it must be sent in order that it has a reaosnable chance of arriving before the due date.
Upcoming library session dates for return can be found on facebook here https://www.facebook.com/WaWiSHSlingMeet/events (click subscribe to be automatically notified of new ones) or on the website via this tag: http://wawishslingmeet.co.uk/category/meet-dates/ Library sessions are held each week during term time, and monthly (barring August) at each venue. It is your responsibility to ensure you can return the carrier to a session. If you cannot return to a library session you can post back via recorded or special delivery. Please only agree to these terms and conditions if you know you are able to return or rehire on time.
Hire costs £4 per week, or £40 for three months. Stretchy wraps and close caboos can be hired on a discounted rate of £25 for three month. Long term (three month block) hire cannot be applied retrospectively.
Please return the carrier in a clean condition with no pet hairs (so that it can potentially be hired back out straight away). If possible spot clean with plain water to lengthen the life of the carrier but if that's not possible please follow these instructions:
1. Machine wash separately on max. 30 degrees with any buckles done up and any rings covered by a baby sock secured with a bobble.
2. Use a small amount (quarter cap) of 'a non-bio delicate liquid with no optical brighteners' if possible. Otherwise use a small amount (powder 20ml, liquid quarter cap) of whatever you use to wash a baby's clothes. Rinse well.
3. Please DO NOT use softener/fabric conditioner as it can damage the fabrics.
4. Dry on the line or on an airer away from direct sources of heat.
Hired items should be cared for and inspected for damage before each use. Please contact the librarian immediately if you discover any damage. You may be billed for any damage above and beyond reasonable wear and tear, and the librarian reserves the right to bill users retrospectively for damage occurred during hires. At any time during the hire the library may request that you bring the carrier to us to check for wear and tear damage. This is only likely to happen in the cases of repeated rehires.
Do not allow pets near any hired items. Please do not smoke while using them and hire items should remain in a smoke free environment. If your child has any communicable illness whilst the carrier is in your possession please contact the librarian before return.
The T.I.C.K.S. Infographic is available to take home and will be sent as a link in your confirmation email. This is important for all users but is particularly important for very small babies. Please follow it each time you use your sling/carrier. Users are responsible for ensuring they follow the instructions for use provided, both manufacturer instructions and consultant/peer supporter instructions. The library cannot be held accountable for any failure to do so.
You will receive an email reminder FIVE days before your hire is due back from firstname.lastname@example.org. Rehires can be made electronically or at a library sessions, details of library sessions and how to rehire are contained in your reminder email. There is no current limit to how many times you can rehire, but each hire agreement can only last a maximum of three months.
If you do not return or renew your hire before the agreed end date you hire will become overdue. You will then be subject to the following charges: £4 per week for the duration of the time you've had the carrier past the due dat and £4 per week for any time you wish to have it beyond that, plus a late fee to process a return or rehire. £5 for hire overdue by up to two weeks. £10 for hires overdue by two weeks or more. If you do not pay the fees of your own accord we will request payment via paypal. The charges will be waived in the following circumstances: The hired item is returned to a sling library session within five days of the overdue date (the charge will NOT be waived an overdue hired item is returned by other means.). If there has been a clerical error made by the sling library or the sling library has not yet processed a payment you have made. And in expectional circumstances.
If you decide to purchase a sling and need help finding one please contact the librarian.
During the hire agreement period you can swap an unlimited number of times, swaps must be done at a sling library session and are subject to availability. If you have a stretchy wrap or close caboo on long term hire you can only swap within the available stretchy wraps or close caboos. If you wish to return early you are not eligible for a refund.
All slings/carriers remain the property of WaWiSH Sling Library during the life of the hire, consequently should the hirer fail to return or rehire their item(s) after a significant time frame then the hirer will be billed for overdue admin fees, hire fees, the full retail value of the carrier and an additional admin fee (£20). Failure to communicate and/or pay will be escalated and treated as theft through the small claims court. This may result in a County Court Judgement (CCJ) against you which will affect your ability to get credit.
Updated 19/7/18 with a change to late fees, a clarification on refund policy and damage inspection.
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